Customer Service Training Course in Genting

Dear All,

I'm just came back from my training course in Genting which held on 16th - 17th Sept 2006. I may share my photo with all of you later once I'm get the soft copy from my colleague.

Actually I'm quite enjoy the training and the food. Can you imaging I'm having 5 meals per day and all the meals are served in buffer style? haha......It's a great things i'm still alive and still can taste all the delucious food in this world. Surely the moment with all of you in Genting last time is non comparable, still remember the sweet moment when we prepare our breakfast togather, we crazy enjoy the game in the theam park, and especially the time that we are sharing with each other.

Be my friend, you may knew i'm always eagerly in learning and hope that can change my mind and lifestyle be better and better. People always looking for improvement, will you agree with me? In this course, i have learnt many things which is very useful in my work task and also my life. Furthermore, i'm really want to share with all of you.

Listening - This is very important thing either in my life or my job. I knew that sometimes i have the behaviour like selective listening, i'm won't remember or i'm try to ignore which task for me is not related or not important. Thus, start from this moment, i will try to change about this and also hope will change my life be better.

Communication - Am i a person who self-esteem or stuborn? I don't know. may be sometimes i'm really. i'm realise that if the communication already breakdown between each other, the only thing will be happen is the situation become worst and the person or the company won't growth further. This is a bad thing that no one would like to get involved in it, right?

Probing question - How to dig the thing deeper and deeper until you can see the foundation problem and find out the solution? You may get the clear picture through asking the questions to know more information from there.

Surely i do not have the listening and communication problem with all of you but not sure with the others. Hope that i can apply the theories in my job and also my life. Guys and girls.....hope all of you will agree about this and give me some support, i will try my best for self improvement same with all of you.

I'm feel good to work in my company because really get the satisfaction with the job function, products, benefit, environment, and also my salary. All the things is seem like good but sometimes the things is out of control and also out of my expectation; anyhow, life is still going on and the time is passing. For me, the value of time definitely is more important than the gold; you can't do the amendment or deletion for your history, but you can do your best by today and won't let yourself refuse in the future. If you don't appreciate today, you may get lost by tomorrow. Hope that all of us knew that who we are and why we need to be glad since we are here.

I'm love all of you so much and remember i'm always stand beside you!!

Cheers.........